Question 1

What should I do if my Indonesian helper is stopped before departure to Singapore?

Accepted Answer

Contact Indohelper immediately via 24/7 WhatsApp with the helper's full name, current departure terminal or airport, and details of what occurred. Our emergency response team typically begins assisting within 1–5 minutes.

Question 2

Why do helpers get delayed or stopped at Indonesian airports or ferry terminals?

Accepted Answer

Common causes include document name mismatches, missing Disnaker exit permits, biometric or e-PMI verification issues, or medical certificate discrepancies.

Question 3

What happens if departure cannot be completed on the scheduled day?

Accepted Answer

Indohelper provides rapid triage, secure local transit arrangements, and reprocessing support to resolve documentation issues and schedule the next available departure.

Your helper has been stopped before departure.

What Indohelper handles