Question 1

What is Indohelper's exact role in helper processing?

Accepted Answer

Indohelper manages the physical and administrative steps required within Indonesia before an Indonesian domestic worker departs for Singapore. This encompasses candidate verification in her hometown, pre-departure health screening at approved medical clinics, passport applications or renewals at regional immigration offices, doorstep-to-hub domestic travel arrangements, international flight or Batam ferry bookings, and departure assistance through terminal immigration checkpoints.

Question 2

Does Indohelper recruit, source, or match domestic helpers?

Accepted Answer

No. Indohelper strictly does not recruit candidates, maintain candidate biodata pools, recommend helpers, or match employers with workers. We work exclusively with cases where the employer or agency has already independently identified and selected the helper. Our mandate is solely logistical execution, document compliance, and travel coordination once the helper is chosen.

Question 3

What documents are required before an Indonesian helper can depart for Singapore?

Accepted Answer

The critical documents include the helper's valid Kartu Tanda Penduduk (KTP), Kartu Keluarga (KK), original Birth Certificate, family consent letter stamped by the local village head, a valid Indonesian passport (minimum 6 months validity), and a certified Pre-Departure Medical Check-Up certificate from an authorized panel clinic.

Question 4

How long does passport and medical processing take in Indonesia?

Accepted Answer

Pre-departure medical check-ups at accredited clinics typically require 2 to 3 working days for comprehensive screening results. Passport renewals or new applications at regional immigration offices generally require 7 to 14 working days following biometric appointments.

Question 5

How does doorstep-to-Singapore domestic travel and hub routing work?

Accepted Answer

Indohelper coordinates door-to-departure travel across Java, Sumatra, and outer regencies. Candidates travel via regional land shuttles, domestic flights, or trains to primary departure hubs: Jakarta (CGK), Surabaya (SUB), Yogyakarta (YIA), or Batam (BTH/ferry terminals), where final transit preparations and escorts are handled.

Question 6

What should employers do if a helper is stopped at the airport or ferry terminal?

Accepted Answer

Contact Indohelper immediately via 24/7 WhatsApp. Provide her full name, flight or ferry schedule, departure terminal, and the official explanation provided by airport personnel. Our ground coordinators interface locally to diagnose the issue and arrange safe local transit or expedited reprocessing.

Question 7

What is Indohelper's Departure Clearance Guarantee?

Accepted Answer

When Indohelper manages a helper's case end-to-end—from initial village verification through medical, passport, domestic travel, and terminal handling—we guarantee completion of the Indonesia-side departure process. If departure cannot be executed due to operational factors, we reprocess the case without charging an additional Indohelper service fee.

Already Selected an Indonesian Helper? Common Processing Questions

What Indohelper handles